The resort has a restaurant and bar on premises, I find it hard to believe they could not find a bottle of white wine any where.ģ) Our package came with a "keepsake amenity" which I saw no sign of in our room. I was told that they were out of white wine. We saw ours was a red wine and I called guest services to ask for a bottle of white instead. We walked into a 2nd floor room (not the top floor) and a view of the parking lot.Ģ) The room comes with a complimentary bottle of wine. I would hate to think what the wait would have been if we were at the bottom of the list. We waited 4 hours for our room to be cleaned. She also assured me it was a top floor room with a nice view. We were 4 hours early for check in and the woman that checked me in said our room wasn't clean yet but would be moved to the top of the cleaning list. Unfortunately there was a lack of customer service that soured the experience for me.ġ) I requested a top floor room with a view of the vineyards. There are many mixed reviews about this resort and I was hoping to be one of the lucky ones that loved this resort. Maybe I’ll just come to visit the tasting rooms since the customer service there was by far the best part of the weekend. Not 100% sure if I want to stay at this hotel again because I held the hotel to a higher standard especially when it comes to cleanliness with COVID happening and all. She had us all evacuate safely and comped our breakfast. The manager there had handled that situation well I have to say. I’m thankful others and myself did not get hurt because that circle light fixture weighed 100+ pounds. It may not have been my weekend considering I almost had a light fixture fall on me at Fivetown Grocery while waiting in line for some coffee. It’s pretty disappointing when you have high expectations of the hotel. Also, upon pulling out the chair out there were still crumbs from the previous guests and some strands of hair. I’m confused as to how they mentioned the sanitation of the room had to be inspected however upon wiping down the toilet seat there was a pubic hair sitting on there. I have always brought my own disinfectant wipes when traveling and during this trip I’m glad I brought extra.
I called to let them know and it turns out they had mixed the room numbers up. Pretty frustrating after a long drive being given the wrong room number & barging in on other people. I double checked and it was what the front desk had written. Then the front desk had given us our room keys and upon entering the room, to my surprise, these ladies were inside unpacking. It’s good I had brought him his own food and water bowl. We had our pet with us and we had noticed the welcome doggy goodies that were mentioned to be given for our dog were not given to us. Don’t get me wrong the hotel itself is nice, however, upon check in we were told the rooms still had to be inspected for cleanliness which I totally understood as I do work in healthcare. We decided to visit Napa and choose The Meritage over the other hotels we had in mind. It was supposed to be our wedding weekend but due to COVID we happened to be one of the unlucky ones to postpone our wedding. It was our first time at The Meritage and I was really excited to visit.
#Montage napa driver#
Hotels near Napa Sonoma Wine Tasting Driver.Hotels near The Village Food & Wine Center.Hotels near The Meritage Resort and Spa.Before attending the Wharton School, she was an auditor for six years in the financial services industry at Ernst & Young and Grant Thornton. Vandecruze earned an MBA in finance from the Wharton School at the University of Pennsylvania and a BBA in accounting from Pace University. She also has served as a managing director at Swiss Re, where she was responsible for the firm's regulatory advisory practice in the insurance and financial services industries as a vice president at a private equity firm specializing in the insurance industry and as an associate in the Financial Institutions Group at Merrill Lynch. Vandecruze is founder and managing director at Grace Global Capital LLC, a consulting firm that has provided mergers and acquisitions (M&A) financial advisory, restructuring, and valuation services to the insurance industry and financial regulators since 2006. Grace Vandecruze, MBA, CPA, has been appointed to the board of governors for Napa-based medical malpractice insurer The Doctors Company.
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